The sections below contain some of the most common questions and comments that our customers have. We hope you will find the answers to any queries you might have here. If not please contact us and one of our team will do their best to help.
Most artwork can simply be emailed to us as an attachment. For any files over 20Mb we recommend using a free file transfer/sharing service such as Dropbox or Hightail (formerly YouSendIt).
For some products there may also be a template and guidelines downloadable from the product page.
We can accept the following file formats
- EPS files
- AI files
- Vector derived PDF files
Files should have a minimum resolution of 300dpi.
We may sometimes be able to use the following file formats should the above not be available:
- High resolution JPEG files
- High resolution TIFF files
- High resolution PNG files
We cannot accept artwork in any of the following formats as they are not suitable for printing: Microsoft Word, Excel, Powerpoint or Publisher.
The industry standard for PANTONE® matched or coloured material is +/- 10%. This means that you may see a very slight variation in colour, for example when making a repeat order.
Please also note that colours are often not accurately reproduced on a computer screen - therefore the colour on your PDF proof may look slightly difference on screen to that which you expect of a printed product.
For most products, we can match any colour requirements you have, for the material or the print. The exact colour matching options for each product will always be noted in the product information page for that item. If you have a PANTONE® number, we can match that subject to minimum order quantities.
Normally layout/artwork assistance, setup and origination costs are included in the price quoted.
These services are included as part of your order. We reserve the right to charge for artwork assistance where an order is cancelled before production.
Although we offer a wide range of standard fonts, we cannot supply non-standard fonts.
If your design contains a non-standard font please send us the font file (as an email attachment). For Windows users, fonts are normally located in the folder C:\windows\fonts, MacOS users can normally find them in the Fonts App.
If you're looking for fonts for your artwork, there are plenty of free font sites out there. Try DaFont, Urban Fonts or Fawnt.
Those sites are provided for information only and we make no guarantee or warranty as to their suitability. Please read carefully their terms and conditions and please take care when searching.
We offer a range of standard fonts but any non-standard fonts must be provided by the customer.
We recommend checking to see if you have the font on your computer. Windows users can normally find them in the folder C:\windows\fonts, MacOS users can normally find them in the Fonts App.
If you are still unsure of the name of the font you want, we suggest using the following site Indentifont.com which may help you to identify your chosen font.
Setup, layout or origination costs can refer to various different things when printing on promotional products.
Generally these costs refer to the costs of setting up the printing process to execute the work including for example creating the plates or screens with your design for printing or setting up a machine to customise your chosen item.