Frequently Asked Questions
If you have questions or queries about any aspect of our products, website or how to order, this page may help. If you can't find answers here, please email us at lanyard.co.uk and someone will get back to you as soon as possible.
Lead Times - How long do I have to wait for my lovely lanyards once I've ordered?
Lead times differ for different products and are also dependent the quantity you require.
- Plain and pre-printed lanyards - we carry these in stock and, depending on the quantity you need, we can usually despatch these on the same day, as long as your order is placed and paid for before 2pm.
- Custom printed lanyards and full colour lanyards, we can turn them around in as little as 7 working days if you don't require Pantone-matched material (Pantone-matching the material can add a week).
- Woven and satin printed/woven lanyards generally take a bit longer (please allow around 3 weeks for those). Please contact us to confirm lead times when you're ready to order.
If you have a deadline (even a very tight one), let us know and we'll do our best to hit that for you. Please note that this will be at your risk; issues outwith our control such as unforeseeable courier delays (for example due to inclement weather, customs delays, tracking problems, missed transfers etc.) are rare but do happen and may impact delivery on urgent orders (we regard any order with a deadline shorter than two weeks as "urgent").
Obviously, the best option is to always allow sufficient time for ordering your lovely lanyards so we can deliver well in advance of your deadline. Sooner rather than later is always the best course on ordering custom products!
For large orders (8000+) only - if you have a longer lead time available, you could make additional cost savings - please enquire.
Postage and Packing - How much does delivery cost?
We use DHL for shipping within the UK and this costs £8.00 (ex-VAT) per box (up to approximately 1000 lanyards per box) to a single UK mainland address (excludes more remote locations including Highlands & Islands).
The delivery charge covers all packing, postal and handling costs and delivery to a single UK mainland address.
Graphics - What file format should my artwork be in?
For best results, vector files such as EPS, Adobe Illustrator or a vector-derived PDF file is best (if you're not sure if your PDF file is vector-derived, try opening it in Acrobat or another PDF reader and zoom in as much as possible - if the edges become pixelated, the artwork is not vector-derived. Have you ever had any company stationery made? If so, the artwork files for this may be something we can use. All photos contained
Alternatively, we may also be able to accept artwork in the following file formats: jpg, png, PSD (Photoshop) or non-vector PDF as long as the resolution is high enough (300ppi, minimum). The best thing to do is send us through what artwork you have available and we can advise on suitability.
Please check with us if you have another format. If you have a web page with a logo on there, we may be able to acquire your artwork from there (not suitable for full-colour printed lanyards). Although we can help with existing logos, regretfully we cannot build your logo/artwork from scratch.
IMPORTANT: on a 2cm wide lanyard, your logo is probably not going to be any taller than approximately 1.6cm - please bear this in mind as particularly detailed logos may lose definition in print. It may look perfectly clear on screen but this does not always translate in print on the lanyard scale.
How long are the lanyards and can I have custom sized lanyards?Standard lanyard length is around 90cm from end to end. When worn around the neck, the lapel length is 45cm, so the clip will reach to around your solar plexus area. It is possible to have your lanyards made longer or shorter than this standard length to suit your requirements - let us know if you need custom length on your lanyards when you enquire and we'll quote for this. Alternatively, you could add an extendable badge reel clip on to the end of your lanyard.
Can I Have My Lanyards Pantone-Matched for Colour?
We can Pantone-match your material free of charge if you're ordering at least 100 lanyards. This adds time onto the overall production process (generally at least 1 week - and a bit longer for bootlace lanyards). If ordering fewer than 100 lanyards or if your lanyards are urgent, the ribbon can still be coloured using heat-transfer of colour (flat lanyards only - this cannot be done with bootlace lanyards). This process is not as accurate as Pantone-matching but is usually within tolerance.
For accurate colour matching, we ask you to provide Pantone reference numbers in the SOLID COATED range† (the Pantone reference has a "c" suffix). If you're unsure, we can attempt to extract the Pantone reference number from your artwork but cannot be held responsible if you are dissatisfied with the outcome. This is also the case if you supply references other than a Pantone in the solid coated books (e.g. CMYK or RGB) as results can be unpredictable.
Pantone referencing is the industry standard method for colour matching and colours are accurate to within +/- 10% of the Pantone reference. Please note that you may see slight variation in colours within a batch or between different batches for re-orders (similar to coloured paint you may buy from your local supplier - you wouldn't use two different pots of paint to cover parts of the same wall as the variation would be obvious).
You should never compare colours as they appear on screen with colours in print. Please always refer to the industry standard colour books.
Full Colour Printed Lanyards: whilst our production team will endeavour to match your Pantone reference as accurately as possible, Pantone matching on these lanyards (or lanyards where the material colour is applied by heat tranfer rather than dyeing) can only be approximate.
† - please note that there may be variations between Pantones in different Pantone colour books (e.g. grey 425c is quite different from 425u (see image below) - to compare, please visit the colour finder page on Pantone's website and enter your Pantone reference minus the suffix.).
Comparison of Pantone Colours in
Coated and Uncoated Colour books
I don't need Pantone matching - what are your standard colours?If you're in a hurry, we can save you time by producing your custom lanyards with stock-coloured ribbon. The stock colours are shown in the swatch below - click to enlarge. Approximate pantone references are indicated. Please note that there can be some colour variation from batch to batch (such variance is normal and expected - like variation in colour between different pots of paint) so please keep this in mind when placing re-orders.
Please note that colours can vary from how they appear on your computer monitor.
Fonts - Can I use any font I like?
Although we have a wide range of standard fonts, regretfully, we cannot supply non-standard fonts. If your design contains a non-standard font please send us the font file(as an email attachment). If you don't know where to get these files and you're using Windows, fonts are normally located in the folder C:\windows\fonts. If you're looking for fonts for your artwork, there are plenty of free font sites out there (some require registration). Try dafont.com, urbanfonts.com or fawnt.com. Please take care when searching though as not all font websites are reputable!
How can I get a quote?
We want to be able to give you the best and most accurate quote we can - the more details you can provide the more accurate your quote will be. Specifically, we need to know:
- Which product you're interested in, including sizes where known e.g. custom printed 20mm ribbon lanyards
- How many lanyards you might need,
- How soon you need them,
- How many colours you would like - if you don't know, we can advise when we see your...
- Artwork - please send artwork with your initial enquiry (by email) if possible - this will allow us to advise better
- Any other information you can provide could prove helpful.
We will try to provide as accurate a quote based on the information you provide. Any changes or additions requested after the initial quote could affect the overall cost of the lanyards.
You can either email us the details above or you can click here to fill out our Quote Request Form.
How Do I Order?
Start by sending us an email to [email protected] with your order requirements and your logo if you're ordering custom printed lanyards (if you haven't already sent it). Please visit our Order page for more details.
How can I pay for my order?
We can currently accept payments by BACS, cheque (made payable to "Acoo Review Ltd.") or most major credit and debit cards (except American Express or Diners) via our secure online payment facility. Details of how to pay will be provided in your invoice (sent electronically).
Card payments are taken securely via our online partners Kashflow and Worldpay (your proforma invoice will include a Pay Online button which you can click to make a card payment). We don't take card payments over the phone for security.
Payment must be made in full before your order is produced unless otherwise agreed in advance. A delay in payment will result in a delay in production.
Do I have to pay for a pre-production sample?
If time permits and you would like to see a sample before mass production, we will send you a sample photo of your lanyard (or provide a physical sample). If you approve this for mass production then we will not charge for this. If you decide not to proceed at this stage, for whatever reason, then we will simply invoice for sample setup/production costs (~£30.00 + Shipping (if applicable) + VAT) PLUS a charge for any reprographics time (artwork) we may have invested (£60.00 + VAT per hour or part thereof).
Where are your lanyards manufactured?
Our lanyards are manufactured in China. We take our supply chain very seriously and use only trusted suppliers, supplying the highest quality products manufactured in the best possible environment. Supplier welfare is very important to us - we pay our manufacturers a fair price and we send our people over to visit and assess the factory conditions.
If you're looking for very cheap lanyards, which are often poorly made in factories with unfit working environments, unsafe practices, materials and an inappropriate workforce, you won't find them here.
What are your lanyards made from?
All of our lanyards are made from polyester.